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Troubleshooting3 min read

Calendar sync dropped

What to check before reaching out.

When approved PTO doesn’t appear on your connected Google Calendar, here’s the checklist.

Step 1: Check that sync is actually enabled

  1. Vacation Flow → Settings → Integrations.
  2. Look at the Google Calendar row — is it showing Connected with a green check?

If it says Disconnected or Error, reconnect (Step 2).

Step 2: Reconnect the calendar

  1. Settings → Integrations → Google Calendar → Disconnect.
  2. Wait 30 seconds.
  3. Click Connect Google Calendar again and authorise.

All existing approved PTO should sync once the connection is re-authorised.

Step 3: Refresh Google Calendar

Google Calendar can hold on to old state. Force a refresh with Ctrl/Cmd + F5 (hard refresh) in your browser, or pull down to refresh in the Google Calendar mobile app.

Step 4: Check you connected the RIGHT account

  1. Settings → Integrations → Google Calendar.
  2. Confirm the correct account is shown.
  3. If it’s wrong: disconnect, then reconnect with the correct account.

Step 5: Check which calendar the event is going TO

Vacation Flow creates events in your default calendar. To send PTO to a specific calendar (e.g. "Personal" not "Work"): Settings → Integrations → Google Calendar → Target calendar, and pick the one you want.

Step 6: Re-trigger sync manually

Settings → Integrations → Google Calendar → Force resync. This re-sends all your approved PTO to the connected calendar. Takes 1–2 minutes.

Specific problem: events appear but duplicate

This happens if you reconnected without disconnecting cleanly. Disconnect, manually delete the Vacation Flow-created events in Google Calendar (they’re grouped under a "Vacation Flow" calendar or tagged), then reconnect.

Specific problem: events show but no details

By default we don’t sync sensitive info (leave reason, notes) — you’ll see the title (e.g. "PTO") and the correct duration, nothing else. To include more, toggle Include leave type in title in Settings → Integrations → Google Calendar → Sync settings.

Specific problem: timezone is off

  1. Settings → Your profile → Timezone.
  2. Confirm it’s correct.
  3. Force resync (Step 6).

Still stuck?

Email info@vacationflow.app with a screenshot of your Integrations settings and an example of a PTO request that didn’t sync. We’ll dig into the logs — usually fixed within a day.

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